Terms of Use

Effective Date: 13th March 2025

Last Updated: 13th March 2025

1. Introduction

Welcome to WhatsApp Marketing Solutions by Ci CORP ("Service"), provided by Ci CORP Digital Marketing ("we," "our," or "us"). These Terms of Use ("Terms") govern your access and use of our platform, which facilitates seamless embedded login and integration with WhatsApp Business API.

By using our Service, you agree to comply with these Terms. If you do not agree, you must discontinue the use of our platform immediately.

2. Eligibility & Account Responsibilities

• You must have a valid WhatsApp Business Account (WABA) to use our Service.
• You must provide accurate business information during the onboarding process.
• You are responsible for maintaining the confidentiality of your account credentials.

3. Permitted Use & Restrictions

a. Permitted Use

• WhatsApp Business API onboarding and management via embedded login.
• Sending and managing business communications through approved messaging templates.
• Automating customer interactions within the WhatsApp Business ecosystem.

b. Restrictions

• Use the Service for unauthorized, fraudulent, or abusive activities.
• Send unsolicited or spam messages violating WhatsApp’s Business Policy.
• Modify, reverse-engineer, or attempt to gain unauthorized access to the platform.
• Use the Service to distribute harmful, misleading, or illegal content.
• Violate Meta’s Business Messaging and Data Protection Guidelines.

4. Data Privacy & Security

We collect, store, and process your business and WhatsApp account data in accordance with our Privacy Policy.

Your data is not shared with third parties except as required for Meta authentication, service provision, or legal compliance.

You are responsible for ensuring that customer interactions through WhatsApp comply with applicable data protection laws.

5. Service Availability & Modifications

We strive to provide uninterrupted service, but we do not guarantee 100% uptime.

We may update or modify the Service at any time to improve performance or comply with new regulations.

Any significant changes to the platform will be communicated in advance where possible.

6. Termination of Service

We reserve the right to suspend or terminate your access if:

• You violate these Terms or Meta’s Business Policies.
• Your WhatsApp Business Account is flagged for abuse or policy violations.
• Legal or regulatory requirements necessitate such action.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

We are not responsible for issues related to WhatsApp Business API availability, Meta’s policies, or third-party disruptions.

8. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of [Insert Jurisdiction].

Any disputes shall be resolved through arbitration or in the courts of [Insert Jurisdiction].

9. Changes to These Terms

We may update these Terms periodically. Continued use of the Service after updates constitutes acceptance of the revised Terms.

10. Contact Us

If you have any questions or concerns about these Terms, contact us at:

📧 Email: [email protected]

🌐 Website: www.cicorp.ae