In today’s fast-moving world, your customers expect instant replies, personalized experiences, and 24/7 availability. But hiring more staff or managing endless manual tasks is costly and time-consuming. Switch to Wa Tawasul
This isn’t just automation, it’s a business revolution. While competitors are stuck with emails and call centers, you’ll be closing deals, resolving issues, and nurturing leads automatically.
AI-powered chatbot handles FAQs, complaints, and support tickets 24/7, escalating only complex issues to humans.
nstantly save new WhatsApp inquiries into Google Sheets, HubSpot, or any CRM. No manual data entry needed.
Customers book appointments directly via WhatsApp; confirmations and reminders are sent automatically.
Broadcast personalized promotions, discounts, and seasonal campaigns to segmented customer lists.
Automatically assign conversations to the right department or agent (sales, support, billing).
Native drag-and-drop automation builder that works out of the box without needing third-party tools. Build complete workflows visually.
Send instant personalized welcomes, with chat history and name recognition for a familiar experience.
Send a series of automated, scheduled follow-up messages for nurturing or education.
Clickable WhatsApp menus with buttons and lists for easy navigation and quick actions.
Automatically manage coupon codes, loyalty points, & rewards, keeping customers engaged & updated in real time.
Instantly fire custom actions in any system whenever WhatsApp events occur, enabling seamless automation.
Collect info from WhatsApp and automatically send it to email for instant follow-ups. No more missed leads.
| Automation Feature | Description |
|---|---|
| Drag-and-Drop Builder | Native visual builder works out of the box—no third-party tools like Zapier/Make required. Build complete workflows in minutes, no code. |
| Auto Greeting & Welcome Messages | Automatically greet new contacts with personalized welcomes the moment they message you. |
| Smart Chat Routing | Route conversations to the right department or agent based on keywords, intent, or customer profile. |
| Round-Robin Assignment | Distribute incoming chats evenly among available team members to balance workloads. |
| Priority Queues | Fast-track VIP, high-value, or SLA-sensitive customers to senior agents automatically. |
| AI Chatbot Flows | AI-driven FAQs, onboarding, and lead qualification with branching logic and memory. |
| Knowledge Base Bot | Instant answers from your docs/FAQs; pull articles and snippets right inside WhatsApp. |
| Click-to-WhatsApp Ads Automation | Capture leads from Facebook/Instagram ads and trigger instant follow-ups and workflows. |
| E-commerce Product Catalog | Showcase products, share SKUs, and take orders directly within WhatsApp threads. |
| Cart Recovery Messages | Automatically remind customers about abandoned carts with smart nudges or incentives. |
| KYC / Document Collection | Collect IDs and proofs securely; validate and push them to your CRM/ERP instantly. |
| Two-Way Notifications | Actionable alerts where customers can confirm, reschedule, or reply to proceed. |
| Drip Campaigns | Timed sequences for onboarding, education, upselling, and renewals—fully automated. |
| Re-Engagement Campaigns | Win back inactive leads/customers after X days with personalized messages and offers. |
| Interactive Buttons & Lists | Structured menus for “Track Order”, “Talk to Agent”, “View Offers”, and more. |
| Event & Appointment Reminders | Automated confirmations, reminders, rescheduling, and no-show follow-ups. |
| Payment Links & Invoices | Collect payments with embedded links; auto-reconcile status via webhook/API. |
| Loyalty Rewards Automation | Issue coupons, points, and membership updates right inside the chat. |
| Surveys & Polls Automation | Run NPS/CSAT and quick polls; store responses automatically for reporting. |
| WhatsApp Surveys + Analytics | Push survey results into Google Sheets/CRM; calculate scores and trends automatically. |
| Multi-Language Auto Replies | Detect language and reply in Arabic, English, or others for localized CX. |
| Auto-Translation | Translate chats in real time for international conversations and support teams. |
| Ticketing Integration | Create/update tickets in Zammad, Zendesk, Freshdesk; sync status back to WhatsApp. |
| Escalation Triggers | If a bot can’t solve it, escalate to a human after rules like time, sentiment, or keywords. |
| Shipping & Delivery Updates | Proactive updates for shipped, out-for-delivery, or delayed orders with tracking links. |
| Lead Nurturing Sequences | Guide cold leads to warm, then hot—handoff to sales when qualified automatically. |
| AI Sales Assistant | Discovery questions, scoring, and routing—works 24/7 to qualify and book meetings. |
| Dynamic Content Automation | Send personalized offers/products based on history, tags, and intent. |
| Role-Based Alerts | Notify managers on VIP leads, high order values, or SLA breaches; keep noise low for others. |
| Internal Alerts | Push “new order”, “new ticket”, “new lead” alerts to internal WhatsApp groups or agents. |
| Broadcasts with Segmentation | Personalized bulk messaging based on purchase history, geo, engagement, or tags. |
| Auto Tagging & Segmentation | Automatically tag contacts (New, Repeat, VIP, Overdue, etc.) to drive smart automations. |
| Google Sheets Sync | Write WhatsApp form submissions and chat data to Sheets in real time—native node. |
| CRM Integration | Sync contacts, deals, and activities with Salesforce, HubSpot, Zoho, Odoo, and more. |
| ERP/Accounting Integration | Trigger invoices/POs, update AR status, or fetch statements via secure automations. |
| Webhooks & API Triggers | Connect any app: fire custom actions when messages, tags, or events occur in WhatsApp. |
| WhatsApp → Email Forwarding | Mirror conversations to shared inboxes for audit/compliance and team visibility. |
| WhatsApp → Slack/Teams Alerts | Notify internal channels on key WhatsApp events (new lead, payment success, etc.). |
| Voice Note Automations | Transcribe voice notes to text; push summaries into CRM/ticket with context. |
| Geo-Targeted Campaigns | Segment audiences by country/city/region and localize offers automatically. |
| Role-Based Analytics Reports | Auto-deliver daily/weekly WhatsApp performance reports to managers and teams. |
| Broadcast + Auto-Replies | Send large-scale, personalized broadcasts and handle replies with rule-based autoresponders. |
Wa Tawasul is a premium WhatsApp Business API platform powered by Ci CORP Digital Marketing, a META Verified Tech Provider in the UAE. Wa Tawasul offers a fully managed, one-price solution that enables businesses to automate sales, support, and marketing using the official WhatsApp Cloud API.
Designed for simplicity, security, and scale, Wa Tawasul connects your business to customers across every touchpoint—with no confusing tiers, no technical headaches, and 100% compliance with WhatsApp policies. Whether you’re a startup or an enterprise, Wa Tawasul transforms WhatsApp into your most powerful business channel.
Questions? We’re here to help:
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